Return Policy

Last Updated September 11, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. At this time, we are not accepting returns or exchanges to keep our team safe and healthy.

Please see below for more information on our return policy.

RETURNS & REFUNDS

Returns are not accepted at this time, which means we are not able to provide refunds.

 

EXCEPTIONS

If you would like to cancel an order, it must be before it has been processed as we focus on sustainable manufacturing and make each item as it is ordered.

 

Please email customers@shopsquay.com to cancel an order within 24 hours of placing it.

Please Note

All sales are currently final.

QUESTIONS

If you have any questions concerning our return policy, please contact us at customers@livesquay.com

Return Policy

Last Updated August 13, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, in its original packaging, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customers@livesquay.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, please the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

SQUAY LLC
Attn: Returns
RMA #
1901 Avenue of the Stars
2nd Floor
Los Angeles, CA 90067
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty-one (21) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items can not be returned:

  • Digital Products and/or Services
  • Nutrition Programs
  • Fitness Programs
  • Apparel
  • Household Items

For defective or damaged products, please contact us at the contact details below with proof of damage for an exchange or refund.

Please Note

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at customers@livesquay.com